The Site
Can we park our car next to our accommodation?
No. There are no spaces directly next to the accommodation as this keeps the area in a good condition for all guests and ensures safety for humans and alpacas alike.
The parking area is around 100m from the accommodation.
Do we have to bring our own food and drinks? Is there a shop on site?
There is no shop on site so you will need to bring any required food, drink, or toiletries with you. Abergavenny is around 2 miles away and has a wide selection of shops.
What payment methods are accepted on the site?
We can accept bank transfer or cash.
What footwear should I bring?
If the the weather has taken a turn for the worst we would recommend walking boots or wellies. The fields are relatively flat so normal flat footwear is perfectly fine in dry weather.
Will there be poo?
Alpacas are gorgeous and are experts at three main things: eating grass, growing fleece, and pooping. We clean the paddocks daily to keep the site as clean as possible.
Do alpacas smell?
Unlike some other farm animals alpacas are very clean kept, so don’t come with the farmyard smell.
How many tents are there on the site?
Are BBQs or bonfires allowed?
A gas BBQ is provided for the shared use of all guests on a first come first served basis.
We also allow disposable BBQ’s but these must be raised up on bricks supplied; scorching of grass is not permitted. Please ensure these are fully extinguished. For safety reasons and to protect the condition of the site, no bonfires, fireworks, or Chinese lanterns are allowed.
Can we bring our dog?
No. As the alpacas use the same fields unfortunately we cannot allow dogs, other than service dogs. This applies to guests and any visitors.
Any person attempting to bring a dog onto the site (with the exception of service dogs) will be asked to leave immediately. In the event that your dog causes damage to the accommodation, the site or the alpacas, you will be liable to bear the full costs.
Duration of stay
Is there a minimum length of stay?
The minimum stay is two nights and this applies year round.
Booking
Is a deposit payable to secure my booking?
Should you decide to stay with us, we will require payment for your stay in full in order to secure your booking.
If the booking is then cancelled more than 30 days before arrival, 70% of the total cost will be refunded to your account. A 30% non-refundable deposit is payable on all bookings.
Cancellations within 30days are 100% non-refundable.
Can we pitch our own tent or bring our own caravan?
No. Only the huts and tents already on site are available for use.
Are there additional costs to be paid after booking?
No. Everything is included in the nightly fee.
Arrival and departure
How do we find Cwtch Glamping and our hut/tent?
An information pack with details on how to access the accommodation will be sent to you before your arrival for a self-check in.
Do we have to clean the tent/hut when we leave?
No. The accommodation will be cleaned fully before and after each use. However we do ask that they are treated with respect and left in a reasonable and tidy condition please.
If you booked more than one tent or hut, please make sure the right number of cutlery etc is put back in the right place.
Check in & check out
What time can we arrive?
Arrival check-in is from 3pm. An information pack with details on how to access the accommodation will be sent to you beforehand for a self-check in.
What time do we have to check out?
On the day of departure you are requested to vacate by 11am please.
Bell tents
Are the tents suitable for use year round?
The tents are only available to book from 1 April to 30 September each year. They do not contain any heating so we would recommend you bring warm pyjamas and perhaps some extra blankets for the cold nights in the spring and autumn
Do we have to bring our own kitchen and cutlery supplies?
Yes. The communal kitchen contains a kettle, toaster, and washing up facilities, but no cooking equipment, plates or glasses etc.
Where do we store food?
There is a large fridge and freezer in the communal kitchen for the shared use of all guests.
Is there Wifi in the tents?
No. Wifi is not provided however mobile signal is available for most carriers.
Is there electricity in the tents?
No. There is no electricity in the bell tents. The shared kitchen area contains a fridge, freezer, and electrical sockets for your use.
What is the maximum occupancy of a tent?
Each tent contains a double bed, large enough for two adults, and a small double sofa bed which could fit one additional adult/teenager or two smaller children. The maximum number of people is therefore 3 adults or 2 adults and 2 children (under 12). An additional child, younger than two years old, is also allowed provided that they sleep in a cot which you would need to bring yourself.
We do not permit an extra mattress or air mattress to be used in the accommodation.
Any groups exceeding this limit will be asked to leave the site or to hire another hut or tent to accommodate the additional guests, if available.
Are groups welcome on the site?
Yes, provided all members act respectfully and adhere to the rules of the site. This is a quiet glampsite in a rural area so we do not allow excessive noise, especially at night.
Is there room for a travel cot?
Yes. You can bring your own travel cot.
Where can I charge my phone?
The tents do not have electricity but a solar-powered charger is provided for your use.
The communal kitchen also includes power sockets available for shared use by all guests on a first-come first served basis.
Do we have to bring our own bed linen and towels?
No. Bed linen and towels are provided per person. You will need to bring your own bed linen for children if you are bringing your own travel cot.
Shepherd’s huts
Are the huts suitable for use year round?
The radiators and electric fire will keep the hut warm and cosy through all seasons. We would recommend you bring warm pyjamas and perhaps some extra blankets for the cold nights during the winter.
Where can I charge my phone?
There are power sockets in the hut for your use. The communal kitchen also includes power sockets available for shared use by all guests on a first come first served basis.
Where do we store food?
The huts each contain a small fridge. There is a large fridge and freezer in the communal kitchen for the shared use of all guests.
Do we have to bring our own kitchen and cutlery supplies?
No. You should find everything you need, including utensils, pots and pans. You may find it useful to bring your own cutlery and drinking cups if visiting with babies and young children.
Is there electricity inside the shepherd’s huts?
Yes. The huts are equipped with electricity, running water, and heating to make your stay as comfortable as possible.
Is there Wifi in the tents?
No. Wifi is not provided however mobile signal is available for most carriers.
What is the maximum occupancy of a hut?
Each hut contains a double bed, large enough for two adults, and a small double futon which could fit one additional adult/teenager or two smaller children. The maximum number of people is therefore 3 adults or 2 adults and 2 children (under 12). An additional child, younger than two years old, is also allowed provided that they sleep in a cot which you would need to bring yourself.
We do not permit an extra mattress or air mattress to be used in the accommodation.
Any groups exceeding this limit will be asked to leave the site or to hire another hut or tent to accommodate the additional guests, if available.
Are groups welcome on the site?
Yes, provided all members act respectfully and adhere to the rules of the site. This is a quiet glampsite in a rural area so we do not allow excessive noise, especially at night.
Is there room for a travel cot?
Yes. You can bring your own travel cot.
Do we have to bring our own bed linen and towels?
No. Bed linen and towels are provided per person. You will need to bring your own bed linen for children if you are bringing your own travel cot.
